Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the VA International website, online courses, and Jobs Platform (together, the "Services"), operated by Internet Nederland B.V., trading as Virtual Assistant International, registered at Willem Elsschotlaan 1, 1187WP Amstelveen, the Netherlands, Chamber of Commerce (KvK) number 42063743 ("VAI", "we", "us"). By creating an account or purchasing a Package, you agree to these Terms.

Article 1. Definitions

In these terms and conditions, the following definitions apply:

• VAI: Internet Nederland B.V., trading as Virtual Assistant International, established in the Netherlands.
• Platform: the online environment of Virtual Assistant International, including the course environment, the jobs platform, tools, templates and all other digital content and services offered by VAI.
• Customer: any natural person or legal entity that purchases a Package or creates an account on the Platform.
• Consumer: a Customer who is a natural person and is not acting in the course of a profession or business.
• Package: one of the access packages offered by VAI (Starter, Professional or Ultimate) as described in the offer at the time of purchase.
• Digital Content: data produced and supplied in digital form, including courses, videos, templates and downloads.
• Agreement: the agreement between VAI and the Customer concerning the purchase of a Package and the use of the Platform.

Article 2. Identity of the company

Internet Nederland B.V., trading as Virtual Assistant International
Registered address: Willem Elsschotlaan 1, 1187WP, Amstelveen, the Netherlands
Chamber of Commerce (KvK) number: 42063743
VAT identification number: NL869540804B01
E-mail address: support@virtualassistantinternational.com
Website: https://virtualassistantinternational.com

Article 3. Applicability

• These terms and conditions apply to every offer made by VAI, to every Agreement and to all use of the Platform.
• Before the Agreement is concluded, the text of these terms and conditions is made available to the Customer in a way that allows the Customer to easily store it. The terms and conditions can be consulted and downloaded on the website at any time.
• Any general terms and conditions of the Customer are expressly rejected.
• If any provision of these terms and conditions is void or is annulled, the remaining provisions remain in full force. VAI and the Customer will then consult in order to agree on a replacement provision that approximates the purpose of the original provision as closely as possible.

Article 4. The offer and prices

• The offer contains a complete and accurate description of the Packages, including the courses included, the duration of access to the jobs platform, the number of permitted applications and the other rights per Package. Obvious mistakes or obvious errors in the offer do not bind VAI.
• Promotions and promotional prices apply only during the stated promotional period and for as long as the offer is displayed on the website. Where a crossed-out or previous price is shown alongside a promotion, that price is the lowest price VAI applied to the relevant Package during the 30 days preceding the promotion.
• Prices on the website are shown excluding tax. The applicable VAT or sales tax is calculated during checkout by Stripe Tax based on the Customer's country and is clearly displayed before the Customer confirms the purchase. The total price including tax and any instalment surcharge is visible to the Customer before the payment obligation arises.
• The purchase of a Package is a one-time payment and is not a subscription. There are no automatic renewals or recurring charges, with the exception of the instalment payment plan chosen by the Customer as referred to in Article 7.
• Customers with the Starter or Professional package may, after expiry of the jobs platform access period associated with their Package (3 or 6 months respectively), continue their access by purchasing a separate 12-month continuation at the price applicable at that time. This continuation is optional, is concluded only at the Customer's express request and is never activated automatically. If a continuation is offered as an ongoing subscription, the Consumer may cancel it at any time after the first term with a notice period of no more than one month.

Article 5. The agreement

• The Agreement is concluded at the moment the Customer accepts the offer, meets the applicable conditions and the payment (or the first instalment) has been successfully processed.
• VAI confirms the conclusion of the Agreement by e-mail. That confirmation contains or refers to these terms and conditions, the description of the purchased Package, the total price and the information on the right of withdrawal and the waiver thereof as referred to in Article 8.
• VAI may, within the limits of the law, verify whether the Customer is able to meet their payment obligations. VAI may refuse an order if there are well-founded reasons to do so, including suspected fraud, abuse or conflict with sanctions regulations.
• VAI does not provide its services in countries, or to persons, where this is not permitted under international sanctions or export restrictions.

Article 6. Packages and rights of use

• The rights per Package (courses, platform access, application limit, templates, discounts and other rights) are the rights as described in the offer at the time of purchase.
• "Lifetime access" to courses means: access for the lifetime of the Platform and for as long as VAI offers the relevant course, including updates to that course. If the Platform is permanently discontinued, VAI will announce this at least three months in advance, during which period the Customer will be given the opportunity to download the materials that are available for download.
• Access to the jobs platform applies for the duration associated with the purchased Package. Profile and messaging features are available while platform access is active.
• Access is personal and non-transferable. Sharing login details is not permitted.
• Certificates are issued per fully completed course. A VAI certificate is proof of participation and completion and is not a recognised or accredited diploma, unless expressly stated otherwise.

Article 7. Payment and payment in instalments

• Payment is processed by the payment service provider Stripe. Stripe's own terms may additionally apply to the payment.
• The Customer may choose to pay in full or to spread the payment over 3, 6 or 12 monthly instalments. Instalment payment is a payment arrangement for the full purchase price and is not a subscription. In the case of instalment payment, the Customer remains liable for the full purchase price, even if the Customer does not use the Platform or uses it only to a limited extent.
• A surcharge applies to instalment payment for the payment facility provided. This surcharge is not an increase of the Package price but the fee for spreading the payment, and amounts to: 5% of the Package price for 3 instalments, 10% for 6 instalments and 20% for 12 instalments. The surcharge and the total amount payable are clearly displayed to the Customer before the Agreement is concluded. No surcharge applies if the Customer pays in full.
• In the event of late payment of an instalment, the Customer will first receive a payment reminder with a reasonable period to pay. For Consumers in the Netherlands, the statutory reminder procedure applies. If payment is still not made, VAI may suspend access to the Platform until the arrears have been settled, and the remainder of the purchase price becomes immediately due and payable. Statutory interest and extrajudicial collection costs may be charged in accordance with the statutory rules.
• Suspension of access due to payment arrears does not entitle the Customer to an extension of the platform access period or to any compensation.

Article 8. Right of withdrawal and waiver

• For Consumers, a statutory cooling-off period of 14 days from the conclusion of the Agreement applies in principle to distance contracts.
• The courses and other Digital Content are delivered immediately after purchase. During the ordering process, the Consumer declares, by means of a separate declaration that must be actively ticked: (a) to expressly consent to immediate delivery of the Digital Content within the cooling-off period, and (b) to thereby waive the right of withdrawal for that Digital Content. Once this declaration has been ticked and delivery has begun, the right of withdrawal for the Digital Content lapses.
• For the service component (access to the jobs platform), the Consumer expressly requests during the ordering process that the service commence immediately within the cooling-off period. If the Consumer nevertheless withdraws from the Agreement within the cooling-off period, to the extent this is still legally possible, the Consumer owes a proportionate amount for the period during which the service has already been provided.
• Except where mandatory consumer law provides otherwise, there is no right to a refund. Purchases are final. Not using or only partially using the Package, disappointing results when looking for work, or changed personal circumstances do not entitle the Customer to a refund.
• Customers who do not act as Consumers have no right of withdrawal and no right to a refund.

Article 9. No job guarantee and no obligation of result

• VAI provides training, information, tools and access to a jobs platform. VAI is not an employment agency, recruitment agency or employer and does not in any way guarantee that the Customer will obtain work, assignments, clients or income.
• All obligations of VAI are best-efforts obligations and not obligations of result. Examples, testimonials, earnings figures and success stories on the website or in marketing materials are illustrative and do not constitute a guarantee or prediction of individual results.
• The Customer searches and applies for jobs independently. Success depends on factors outside VAI's control, including the Customer's effort, skills and experience and the state of the labour market.

Article 10. The jobs platform and third parties

• Vacancies and profiles of clients and employers on the Platform originate from third parties or from public sources. VAI is not a party to any agreement between the Customer and an employer or client.
• VAI makes reasonable efforts to keep vacancies current and reliable, but does not warrant the accuracy, completeness, availability or lawfulness of vacancies, nor the conduct, solvency or reliability of employers or clients.
• The Customer is responsible for assessing vacancies and employers, for complying with the laws and regulations applicable to the Customer (including employment law, tax law and licensing requirements in the Customer's own country) and for any arrangements the Customer makes with third parties.
• Suspected fraudulent vacancies can be reported to VAI; VAI may remove vacancies and third-party accounts without stating reasons.

Article 11. Obligations of the Customer and fair use

• Upon registration, the Customer provides accurate and up-to-date information and keeps login details confidential. The Customer is responsible for all use of their account.
• It is not permitted to: (a) copy, distribute, resell, publish or share course materials, templates or other content beyond the Customer's own personal use; (b) use the Platform for unlawful, misleading or harmful purposes; (c) collect data by automated means (scraping) or circumvent security measures; (d) harass, mislead or spam other users or employers; (e) create multiple accounts to circumvent limits.
• In the event of a breach, VAI may suspend or terminate access with immediate effect without any right to a refund, without prejudice to VAI's right to claim damages.

Article 12. Intellectual property

• All intellectual property rights in the Platform, the courses, videos, texts, templates, branding and other content are vested in VAI or its licensors.
• The Customer obtains only a personal, non-exclusive, non-transferable and non-sublicensable right of use for their own use, for the duration of and within the limits of the purchased Package.
• Templates (CV, application and portfolio) may be used by the Customer for their own applications and their own services, but may not be resold or offered as the Customer's own product.

Article 13. Availability, maintenance and changes

• VAI makes reasonable efforts to ensure good availability of the Platform, but does not guarantee uninterrupted or error-free operation. VAI may temporarily take the Platform offline for maintenance, updates or security.
• VAI may change, improve or replace the content and structure of the Platform, courses and features, provided that the core of the rights purchased by the Customer remains intact.

Article 14. Duration, suspension and termination

• The Agreement applies for the duration of the rights associated with the purchased Package.
• VAI may suspend or terminate the Agreement with immediate effect in the event of (a serious suspicion of) fraud, abuse, payment arrears or a breach of Article 11, without any right to a refund arising.
• Obligations which by their nature are intended to continue (including intellectual property rights, limitation of liability and applicable law) remain in force after termination.

Article 15. Liability

• VAI is liable only for direct damage resulting from an attributable failure by VAI. Liability for indirect damage, including loss of income, missed assignments, consequential damage, reputational damage and loss of data, is excluded.
• VAI's total liability is in all cases limited to the amount the Customer paid to VAI for the relevant Package.
• VAI is not liable for damage arising from: (a) the content of vacancies or the acts or omissions of employers, clients or other third parties; (b) decisions taken by the Customer on the basis of the information or training provided; (c) failure to obtain work, assignments or income; (d) failures at third parties such as hosting providers or Stripe.
• The limitations in this article do not apply to the extent that damage results from intent or deliberate recklessness on the part of VAI, nor to the extent that mandatory law (including mandatory consumer law) precludes such limitation.
• Claims lapse twelve months after the Customer became aware of the damage, unless mandatory law prescribes a longer period.

Article 16. Force majeure

VAI is not obliged to perform any obligation if it is prevented from doing so as a result of force majeure, including internet or power failures, cyber attacks, failures at suppliers or payment service providers, government measures, war and pandemics. If the force majeure lasts longer than ninety days, either party may terminate the Agreement for the part not yet performed, without any obligation to pay compensation.

Article 17. Privacy

VAI processes personal data in accordance with the privacy policy of Virtual Assistant International, which is available on the website.

Article 18. Complaints

• Complaints about the performance of the Agreement must be submitted within a reasonable time, fully and clearly described, via support@virtualassistantinternational.com.
• VAI aims to respond substantively to complaints within 14 days. If a complaint requires more time, VAI will confirm receipt within 14 days and indicate when a substantive response can be expected.
• Submitting a complaint does not suspend the Customer's payment obligations, except to the extent that mandatory law provides otherwise.

Article 19. Changes to these terms and conditions

VAI may amend these terms and conditions. Agreements already concluded remain governed by the version that applied at the time of purchase, unless an amendment is required by law or regulation or the amendment is not to the Customer's disadvantage.

Article 20. Applicable law and competent court

• All offers, Agreements and use of the Platform are governed exclusively by the laws of the Netherlands.
• For Consumers whose habitual residence is outside the Netherlands, the following applies: this choice of law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country in which the Consumer has their habitual residence, insofar as those provisions apply under private international law (including Article 6 of the Rome I Regulation).
• Disputes will be submitted to the competent court of the district in which VAI is established, unless mandatory law designates another court. A Consumer may, within one month after VAI has invoked this clause in writing, opt for the court that is competent by law.
• The parties will only bring a matter before the courts after they have made reasonable efforts to resolve the dispute by mutual agreement.

Annex 1. Model withdrawal form

Complete and return this form only if you wish to withdraw from the agreement and to the extent you are still legally entitled to do so (see Article 8 of these terms and conditions).

To: Virtual Assistant International, Willem Elsschotlaan 1, 1187WP Amstelveen, the Netherlands, support@virtualassistantinternational.com

I/We* hereby give notice that I/We* withdraw from my/our* contract for the provision of the following service:

• Ordered on*/Received on*:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

*Delete as appropriate.